Welcome to kolzom.com operated by kolzom private Ltd. , We respect your privacy and want to protect your personal information. This Privacy and Confidentiality Statement outlines our practices regarding the collection, use, and protection of your data when you visit our e-commerce multi-vendor platform in Nepal.

i. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. 

ii. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

1. Buyer account details

i. kolzom shall collect the following information where you are a buyer:

Identity data, such as your name, gender, profile picture.

ii. Contact data, such as billing address, delivery address/location, email address and phone numbers.

iii. Billing account information: bank account details, credit card account and payment information.

iv. Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you.

v. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, IMEI, MAC address, cookies (where applicable) and other information. 

vi. Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses. 

vii. Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates.

viii. Marketing and communications data, such as your communication preferences and your chat, email or call history on the Site or with third party customer service providers.

xi. Additional information we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.

2. If you are a buyer account details for

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:

• Processing your orders for products.
• Process orders you submit through the Site.
• Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g. our logistics partner) in order to make delivery of the product to you.
• Update you on the delivery of the products.
• Provide customer support for your orders.
• Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. which may include personal data, will be transferred to third parties such as our payment service providers.

• To facilitate your use of the Site
  
• To ship or deliver the products you have listed or sold through the Site. We may pass your personal information on to a third party (e.g. our logistics partners) or relevant regulatory authority (e.g. customs) in order to carry out shipping or delivery of the products listed or sold by you.
• To respond to your queries, feedback, claims or disputes, whether directly or through our third party service agents.
• To verify your documentation submitted to us facilitate your onboarding with us as a seller on the Site. 
• To verify and carry out financial transactions In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.
• To provide you with ancillary logistics services to protect against risks of failed deliveries or customer returns.
• To send you marketing or promotional materials about our or third-party sellers’ products and services on our Site from time to time 
• To help us conduct marketing and advertising.
• To store, host, back up your personal data.
• To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us.
• To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Site.
• To ascertain your identity in connection with fraud detection purposes.
• To facilitate the takedown of prohibited and controlled items from our Site.
• Analytics, research, business and development
• To audit the downloading of data from the Site.
• To understand the user experience with the Services and the Site.
• To improve the layout or content of the pages of the Site and customise them for users.
• To know our sellers better.

4. you must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.inform us of changes. You can update your personal data anytime by accessing your account on the Site.

5. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. 

6. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

7. Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

8. Cookies

We or our authorised service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Site.

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the 'basket' functionality on the Site and ordering is only possible with the activation of cookies. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser. Web beacons are small graphic images that may be included on the Site.  If you want to find out more information about cookies, go to all-about-cookies https://allaboutcookies.org/

9. Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

10. We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.

If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

11. We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.